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FAQs
Delivery
How much is shipping?
Express track and trace courier services are provided for all orders. Our standard delivery charge is £9.60 for orders to the UK. Orders over the value of £60 are eligible for free delivery.
COVID-19 UPDATE: How long will it take for my order to arrive?
Due to Brexit and COVID-19, we are currently experiencing delays fulfilling and delivering orders. We apologise for any inconvenience and appreciate your patience.
Deliveries to Northern Ireland is currently not affected by these changes and customers can expect the standard delivery times. Our delivery charge for Northern Ireland is £5.00 and orders over the value of £60 are eligible for free delivery.
Payments
How can I pay for my order?
We accept Paypal, Visa, Mastercard, bank transfer or school order number. If you have concerns or queries regarding the shopping card, you can email us directly.
Shopping cart bonus
What is the shopping cart bonus?
When you spend over £150 on an order you will be able to select a free book of your choice from a large selection of eligible books. Please note this does not include new releases.
Ordering options
How can I make an order?
- Online: Ordering online is the fastest way to receive your order.
- Phone: Speak to one of our sales consultants on 02037739620.
- Email: Email one of our sales consultants at sales@prim-ed.com
- Fax: Fax your order to 02037739535.
- Mail: Mail your order to Prim-Ed Publishing, Unit 2A, Block E, Waterford Road Business Park, New Ross, Wexford. Y34 NC82, Ireland.
International orders
What are the shipping costs for international orders?
Shipping rates for International orders are as follows:
| Country | Weight Limit | Shipping Rate | Minimum Spend for Free Shipping |
| UK Mainland | 31KG | £9.80 | £60.00 |
| Northen Ireland | 31KG | £5.00 | £60.00 |
| Belgium | 31KG | £18.00 | £200.00 |
| France | 31KG | £18.00 | £200.00 |
| Germany | 31KG | £18.00 | £200.00 |
| Luxembourg | 31KG | £18.00 | £200.00 |
| Netherlands | 31KG | £18.00 | £200.00 |
| Austria | 31KG | £20.00 | £200.00 |
| Czech Republic | 31KG | £20.00 | £200.00 |
| Denmark | 31KG | £20.00 | £200.00 |
| Poland | 31KG | £20.00 | £200.00 |
| Switzerland | 31KG | £45.00 | £200.00 |
| Hungary | 31KG | £25.00 | £200.00 |
| Lithuania | 31KG | £25.00 | £200.00 |
| Slovakia | 31KG | £25.00 | £200.00 |
| Slovenia | 31KG | £25.00 | £200.00 |
| Estonia | 31KG | £30.00 | £200.00 |
| Italy | 31KG | £30.00 | £200.00 |
| Latvia | 31KG | £30.00 | £200.00 |
| Spain | 31KG | £30.00 | £200.00 |
| Sweden | 31KG | £30.00 | £200.00 |
| Bosnia | 31KG | £60.00 | £200.00 |
| Croatia | 31KG | £35.00 | £200.00 |
| Finland | 31KG | £35.00 | £200.00 |
| Liechenstein | 31KG | £60.00 | £200.00 |
| Norway | 31KG | £35.00 | £200.00 |
| Portugal | 31KG | £35.00 | £200.00 |
| Serbia and Montenegro | 31KG | £60.00 | £200.00 |
| Greece | 10KG |
£60.00 |
|
| Bulgaria | 10KG | £90.00 | |
| Malta | 10KG | £45.00 | |
| Monaco | 10KG | £50.00 | |
| Romania | 10KG | £65.00 | |
| Iceland | 10KG | £135.00 | |
| Isle of Man | 10KG | £65.00 | |
| Australia | 10KG | £165.00 | |
| Canada | 10KG | £120.00 | |
| Gibraltar | 10KG | £110.00 | |
| Guernsey | 10KG | £65.00 | |
| Jersey | 10KG | £65.00 | |
| Liechtenstein | 10KG | £135.00 | |
| New Zealand | 10KG | £165.00 | |
| San Marino | 10KG | £100.00 | |
| United States | 10KG | £120.00 | |
| Hong Kong | 10KG | £150.00 | |
| Japan | 10KG | £160.00 | |
| South Africa | 10KG | £160.00 | |
| United Arab Emirates | 10KG | £160.00 | |
| Singapore | 10KG | £160.00 | |
| Taiwan | 10KG | £160.00 | |
| Thailand | 10KG | £160.00 | |
| Albania | 10KG | £150.00 | |
| Andorra | 10KG | £140.00 | |
| Armenia | 10KG | £180.00 | |
| Azerbaijan | 10KG | £180.00 | |
| Bahrain | 10KG | £180.00 | |
| Belarus | 10KG | no service | |
| Cyprus | 10KG | £130.00 | |
| Faroe Islands | 10KG | £100.00 | |
| Gaza Strip | 10KG | no service | |
| Georgia | 10KG | £180.00 | |
| Israel | 10KG | £180.00 | |
| Jordan | 10KG | £180.00 | |
| Kazakhstan | 10KG | £180.00 | |
| Kuwait | 10KG | £180.00 | |
| Kyrgyzstan | 10KG | £200.00 | |
| Lebanon | 10KG | £200.00 | |
| Macedonia | 10KG | £160.00 | |
| Moldova | 10KG | £160.00 | |
| Oman | 10KG | £180.00 | |
| Qatar | 10KG | £180.00 | |
| Russia | 10KG | no service | |
| Saudi Arabia | 10KG | £180.00 | |
| Serbia | 10KG | £160.00 | |
| Tajikistan | 10KG | no service | |
| Turkey | 10KG | £160.00 | |
| Turkmenistan | 10KG | no service | |
| Ukraine | 10KG | no service | |
| Uzbekistan | 10KG | £160.00 | |
| West Bank | 10KG | no service | |
| Yemen | 10KG | no service | |
| American Samoa | 10KG | £180.00 | |
| Anguilla | 10KG | £180.00 | |
| Antigua and Barbuda | 10KG | £180.00 | |
| Argentina | 10KG | £180.00 | |
| Aruba | 10KG | £180.00 | |
| Bahamas | 10KG | £180.00 | |
| Bangladesh | 10KG | £180.00 | |
| Barbados | 10KG | £180.00 | |
| Belize | 10KG | £180.00 | |
| Bhutan | 10KG | £180.00 | |
| Bolivia | 10KG | £180.00 | |
| Brazil | 10KG | £180.00 | |
| British Virgin Is. | 10KG | £180.00 | |
| Brunei | 10KG | £180.00 | |
| Burma | 10KG | no service | |
| Cambodia | 10KG | £180.00 | |
| Cayman Islands | 10KG | £180.00 | |
| Chile | 10KG | £180.00 | |
| China | 10KG | £160.00 | |
| Colombia | 10KG | £180.00 | |
| Cook Islands | 10KG | £220.00 | |
| Costa Rica | 10KG | £180.00 | |
| Cuba | 10KG | £180.00 | |
| Dominica | 10KG | £180.00 | |
| Dominican Republic | 10KG | £180.00 | |
| East Timor | 10KG | £180.00 | |
| Ecuador | 10KG | £180.00 | |
| El Salvador | 10KG | £180.00 | |
| Fiji | 10KG | £180.00 | |
| French Guinea | 10KG | £180.00 | |
| French Polynesia | 10KG | £180.00 | |
| Grenada | 10KG | £180.00 | |
| Guadeloupe | 10KG | £180.00 | |
| Guam | 10KG | £180.00 | |
| Guatemala | 10KG | £180.00 | |
| Guyana | 10KG | £180.00 | |
| Haiti | 10KG | £180.00 | |
| Honduras | 10KG | £180.00 | |
| India | 10KG | £180.00 | |
| Indonesia | 10KG | £180.00 | |
| Jamaica | 10KG | £180.00 | |
| Kiribati | 10KG | £220.00 | |
| Laos | 10KG | £180.00 | |
| Kosovo | 10KG | no service | |
| Macua | 10KG | £160.00 | |
| Malaysia | 10KG | £160.00 | |
| Maldives | 10KG | £180.00 | |
| Marshall Islands | 10KG | £220.00 | |
| Martinique | 10KG | £180.00 | |
| Mexico | 10KG | £160.00 | |
| Micronesia | 10KG | £220.00 | |
| Mongolia | 10KG | £180.00 | |
| Montserrat | 10KG | £180.00 | |
| Namibia | 10KG | £220.00 | |
| Nauru | 10KG | £220.00 | |
| Nepal | 10KG | no service | |
| New Caledonia | 10KG | £180.00 | |
| Nicaragua | 10KG | £180.00 | |
| Niger | 10KG | £220.00 | |
| Nigeria | 10KG | £180.00 | |
| Pakistan | 10KG | £180.00 | |
| Palau | 10KG | £220.00 | |
| Panama | 10KG | £180.00 | |
| Papua New Guinea | 10KG | £180.00 | |
| Paraguay | 10KG | £180.00 | |
| Peru | 10KG | £180.00 | |
| Philippines | 10KG | £180.00 | |
| Puerto Rico | 10KG | £180.00 | |
| Reunion | 10KG | £220.00 | |
| Rwanda | 10KG | £220.00 | |
| Saint Helena | 10KG | £220.00 | |
| Saint Kitts and Nevis | 10KG | £180.00 | |
| Saint Lucia | 10KG | £180.00 | |
| Saint Vincent and the Grenadines | 10KG | £180.00 | |
| Samoa | 10KG | £180.00 | |
| Sao Tome and Principe | 10KG | £180.00 | |
| Senegal | 10KG | £180.00 | |
| Seychelles | 10KG | £180.00 | |
| Sierra Leone | 10KG | £180.00 | |
| Solomon Islands | 10KG | £180.00 | |
| Somalia | 10KG | £180.00 | |
| South Korea | 10KG | £160.00 | |
| Sri Lanka | 10KG | £180.00 | |
| Sudan | 10KG | £180.00 | |
| Suriname | 10KG | £180.00 | |
| Swaziland | 10KG | £180.00 | |
| Tanzania | 10KG | £180.00 | |
| Togo | 10KG | £180.00 | |
| Tonga | 10KG | £180.00 | |
| Trinidad and Tobago | 10KG | £180.00 | |
| Turks and Caicos Islands | 10KG | £180.00 | |
| Tuvalu | 10KG | £220.00 | |
| Uganda | 10KG | £220.00 | |
| Uruguay | 10KG | £180.00 | |
| Vanuata | 10KG | £220.00 | |
| Venezuela | 10KG | £180.00 | |
| Vietnam | 10KG | £180.00 | |
| Virgin Islands | 10KG | £180.00 | |
| Wallis and Futuna | 10KG | £220.00 | |
| Zambia | 10KG | £220.00 | |
| Zimbabwe | 10KG | £220.00 | |
| Algeria | 10KG | £220.00 | |
| Angola | 10KG | £220.00 | |
| Benin | 10KG | £220.00 | |
| Bermuda | 10KG | £220.00 | |
| Botswana | 10KG | £220.00 | |
| Burkina Faso | 10KG | £220.00 | |
| Burundi | 10KG | £220.00 | |
| Cameroon | 10KG | £220.00 | |
| Cape Verde | 10KG | £220.00 | |
| Central African Republic | 10KG | £220.00 | |
| Chad | 10KG | £220.00 | |
| Comoros | 10KG | £220.00 | |
| Congo | 10KG | £220.00 | |
| Cote d'Ivoire | 10KG | £220.00 | |
| Djibouti | 10KG | £220.00 | |
| Egypt | 10KG | £220.00 | |
| Equatorial Guinea | 10KG | £220.00 | |
| Eritrea | 10KG | £220.00 | |
| Ethiopia | 10KG | £220.00 | |
| Gabon | 10KG | £220.00 | |
| Ghana | 10KG | £220.00 | |
| Greenland | 10KG | £220.00 | |
| Guinea | 10KG | £220.00 | |
| Guinea-Bissau | 10KG | £220.00 | |
| Kenya | 10KG | £220.00 | |
| Lesotho | 10KG | £220.00 | |
| Liberia | 10KG | £220.00 | |
| Libya | 10KG | £220.00 | |
| Madagascar | 10KG | £220.00 | |
| Malawi | 10KG | £220.00 | |
| Mali | 10KG | £220.00 | |
| Mauritania | 10KG | £220.00 | |
| Mauritius | 10KG | £220.00 | |
| Mayotte | 10KG | £220.00 | |
| Morocco | 10KG | £220.00 | |
| Mozambique | 10KG | £220.00 | |
| St Pierre and Miquelon | 10KG | £220.00 | |
| Tunisia | 10KG | £220.00 | |
| Western Sahara | 10KG | £220.00 | |
| North Korea | 10KG | no service | |
| Syria | 10KG | £375.00 | |
| Iran | 10KG | no service | |
| Iraq | 10KG | £220.00 | |
| Afghanistan | 10KG | £220.00 |
The prices are adjusted at the checkout. If your order exceeds the weight limit, we will contact you with a postage price.
If your country is not listed, the price will adjust at the checkout or we may need to contact you with the price.
Returns policy
What is your returns policy?
If you wish to return your goods you have 14 days from receiving your purchase to get in contact with us to process your return. Your return has to be approved by our customer service staff in order to be processed. If you wish to return the product in the first 14 days for a refund, the goods must be in saleable quality (including any shrink wrap). You are liable for any return costs.
Any refunds submitted after 14 days of receiving the purchase will only be processed if due to faulty product. In the unlikely event that a product is damaged in transit, please call us on 020 3773 9620. Alternatively, you can e-mail sales@prim-ed.com Please provide an image of the product that is damaged in your email. We will arrange a collection and resend the product to you free of charge.
Do you accept returns on digital purchases?
We will only accept returns for physical orders. Prim-Ed Publishing does not offer refunds or returns on eBooks / digital products. Once the order has been placed no adjustments will be made.
How do I return my purchase?
If you wish to process a return please contact us here: sales@prim-ed.com
Please note any returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Original receipt (no photocopies accepted)
- Online Tax Invoice
- Financial Statement (i.e bank statement, credit card statement)
eBooks
How do I purchase an eBook?
To purchase an eBook, you must first add the ebook to your cart. Once in the checkout process you will need to create an account or log in to an existing account and accept the our copyright disclaimer. An eBook has to be paid in full at time of purchase, and we do not cater for invoice options with eBook purchases.
Once payment is processed, your eBook is instantly available to download from your account. The eBook file must be downloaded to a Desktop.
What format is my eBook?
The download will be a .zip file. Once unzipped, the final format of your eBook will be a .pdf file.
Can I refund or return my eBook?
No, there are no refunds or returns on eBook or any digital resource.
Why haven’t I received an email with my eBook purchase?
We do not email out eBooks. You can access your eBook by logging into your account here: /log-in/createAccount/Yes/ and following the below steps.
Where do I access my eBooks?
- To access your eBook you must log in to your account here: log-in/createAccount/Yes/
- Once you have logged in, you can locate your eBooks in the ‘My orders’ section of your account.
- Here you will see a list of your orders. Select ‘View order’.
- From here select ‘Download now’.
How many downloads do I have of my eBook?
You have five (5) downloads for each eBook.
Why isn’t my eBook downloading?
Try using an incognito browser window to download your eBook, or a reader other than Adobe. If your eBook is still not downloading please contact us here so we can resolve your issue.
Why isn’t my eBook displaying correctly?
Try opening your eBook in Google Chrome or Acrobat as opposed to Preview. If your eBook is still not displaying correctly, please contact us here so we can resolve your issue.
Can I share my eBook?
Our eBooks are not transferable, nor can it be on-sold or uploaded to an intranet site. For full copyright details, please see the Copyright Notice outlined in the eBook.
Can I print my eBook?
Yes, but with conditions. Ebooks and digital resources carry the same copyright restrictions as a physical book. The publisher licenses the individual teacher who purchased this book to photocopy these pages to hand out to students in their own classes.
Pricing
Do prices include VAT?
Prices exclude VAT. VAT and delivery charges are calculated at the checkout.
VAT is exempt when a valid VAT number is applied.
Promotions, discounts and sales codes
How do I apply my promo code?
In the checkout, on the shipping or billing tab click on 'Do you have a Promo Code?' and enter it to apply it to your order. This section is under the order total. All cart prices are final, if you have any issues applying a code please email us at sales@prim-ed.com Once an order has been processed we can not make adjustments for promotional codes, discounts or sales.
Can I use my promo code on already discounted items?
Promo codes are not valid on sale items unless specified otherwise.
What offers do you have available?
Sign up to our mailing list at the bottom of our home page to be the first to hear about our upcoming promotions, offers and competitions, and receive 10% off your first order. Our home page
My Account
How do I create an account?
You can create an account here: log-in/createAccount/Yes/
How do I reset my password?
You can reset your password here: log-in/action/passwordReminder/
If you have any issues with resetting your password and accessing your account contact us here: contact-us/